FREQUENTLY ASKED QUESTIONS
What are your operating hours?
We offer extended hours to better meet your scheduling needs:
Monday, Wednesday & Friday – 8:00am – 5:00pm
Tuesday & Thursday – 8:00am – 7:00pm
Will my insurance pay for physical therapy?
Most insurance companies do provide coverage for physical therapy services. The amount and type of coverage varies. We participate with Medicare, Blue Cross Blue Shield, United Health Care and many other insurance companies. It is always best to check with your insurance company regarding specific coverage guidelines. Our staff will attempt to verify the specifics of your insurance coverage prior to your first visit so that you can be informed regarding your costs and coverage.
We also offer a cash rate.
What should I expect on my first visit?
On your first visit, your therapist will perform a thorough evaluation of the problem. The evaluation involves a history, certain tests and measurements, postural and movement analysis, and palpation to determine muscular and joint involvement. Following the evaluation, these findings will be discussed with you and a physical therapy plan of care to address your goals will be developed by you and your therapist. Treatment is rendered on the first visit as appropriate.
What does a physical therapist do?
Physical therapists are highly-educated, licensed health care professionals, trained in the evaluation and treatment of neuromusculoskeletal dysfunction. Therapists help patients to improve movement and function, relieve pain, and expand movement potential; often without expensive surgery or the side-effects of medication. Physical therapy is often the treatment of choice in situations where pain impairs function, in recovering from an injury or surgery and in recovering from a disease process or illness. Physical therapists also teach adaptive and physical coping skills in dealing with impaired function from a disease, injury or illness.
As in all areas of medicine, there are generalists and specialists. At Mountain Physical Therapy Services we specialize in orthopedic manual therapy and the integrated treatment of the neuromusculoskeletal system. Our experienced therapists have extensive post-graduate training in orthopedic manual therapy and functional exercise testing. Manual therapy is an approach to treatment where we utilize our hands to treat joints, muscles and other soft tissues and to re-train proper and efficient movement. Manual therapy focuses on restoring efficient and pain-free movement to prevent future problems and to get to the cause of your current problem. Manual therapy can help to allow your body to move as it should; functional exercise training helps you to move in more efficient ways and to work toward returning to all of your activities.
Do I need to have an injury to see a physical therapist?
No. Physical therapists are experts of the musculoskeletal system of the body. We excel at identifying movement dysfunctions and imbalances that may be causing a current injury or can lead to future injury. In addition to injury rehabilitation, we provide performance therapy using a combination of hands-on manual therapy techniques and corrective exercises designed to optimize your body and enhance performance through our wellness services.
When is the best time to start physical therapy?
Typically, treatment should begin as early as possible. Treating a problem early helps to prevent it from becoming chronic and in the prevention of future problems. This decreases the length of time you may require treatment, reduces healthcare costs, and helps return you to full function faster.
Do I need a referral to come to physical therapy?
In the State of NC a referral from a physician is not required to receive physical therapy evaluation or treatment. Some exceptions do occur. Medicare always requires a referral to obtain physical therapy services. This referral may come from an MD, a Physician Assistant, a Clinical Nurse Specialist or Nurse Practitioner. In addition, some insurance companies require a referral to provide insurance coverage. If you are not sure whether your need a referral, please call your insurance company to determine whether or not you are required to have a referral for coverage.
Can I choose which physical therapist I go to?
Absolutely! The decision of where you receive treatment is yours. If you have a specific therapist or practice you would like to go to, you should let your doctor or insurance company know. Not all physical therapists or practices are the same and the choice of your provider is yours. Sometimes your physician will recommend a specific therapist or practice to you; sometimes your insurance company will require you to go to specific therapist or practice. You always have the right to ask for a specific provider. If we are not “in network” with your specific insurance company, many have out of network options that still provide coverage.
Should I ask my doctor to refer me if I think I may need therapy?
Definitely. If you have a problem you think may be helped by therapy, ask your doctor or give us a call and we will help you to determine if this is a problem that may be helped by physical therapy.
What type of treatment will I receive?
Your treatment is based on the initial evaluation findings along with ongoing reassessment and evaluation. Treatment may consist of a variety of hands-on joint and soft tissue treatment techniques, exercise techniques and pain reducing modalities. All treatments are designed to increase motion and strength, reduce pain, and most importantly, restore function. Patients are typically involved in an active exercise program at home and are educated in ways to speed recovery and prevent recurrence of the problem.
What should I bring with me?
Bring a copy of your insurance card and a photo ID. Also bring your referral form if you have one, and any other copies of results of any tests or notes that the doctor may have given you. Please download and fill out our new patient forms (click here) and bring them with you to your first appointment
What should I wear?
Wear comfortable clothes that are easy to move around in and comfortable shoes. If your problem is in a lower extremity, you may want to bring shorts with you. We also have gowns and shorts for you to wear if needed. If you are a runner and are have a running injury, please bring your athletic shoes with you to your appointment.
Request An Appt.
Please complete the contact form to request an appointment. You can also call the number below to speak to someone and schedule your appointment.